Managed Like “trained” and “mentored,” “managed” is an action word that shows your ability to lead others. Your resume will make a major impact on your application for any job. Assess individual call center agent performance strengths and areas of improvement to suggest or establish growth opportunities and career development training. In that case, see these senior restaurant manager resume examples. Manage the daily operations of a Customer Interaction Center (CIC) that receives approximately 1,500 interactions per day, consisting of approximately 30 to 40 call canter agents while executing strategies to improve and maintain exceptional customer service experience and call center service levels. Right under that information, in a new paragraph, you should describe the circumstances of your layoff. Responsible for the health, welfare, training, discipline, and leader development of all personnel, and responsible for the accountability, serviceability, and oversight of equipment, vehicles, facilities, and budget valued at over $40 million. Provide Executive level reporting and metrics for the global project portfolio. Product management including ordering, receiving, price changes, handling damaged merchandise, and returns. Led the following events: (Taste of the World Event, St. Patrick's Day Celebration, Cinco De Mayo Celebration and Black History Month Celebration), Managed 5 Reports and 10 Contractors. For example, you might say, “Trained staff of 15 baristas to operate new cappuccino machine.” This will demonstrate your ability to lead and mentor a group of people. Cross trained personnel in multiple areas to ensure there no single point of failures in the COMSEC section. General maintenance was always completed including opening and closing procedures. Resume Tips for Training And Development. Maybe it's just not in your nature to hold a position of power. Responsible for scheduling, managing, and leading a diverse student staff of over 30 to accommodate the 9,000 events hosted in our 7 different venues annually, Facilitated the merging of two individual on campus staffs and organized projects to increase conversion efficiency, event quality, and customer satisfaction to over 96%, Organized and managed essential functions of high profile events such as freshman orientation, various banquet & benefit auctions, and full-band concerts, Worked in coordination with other area managers to devise a highly successful employee recruitment program involving networking, interactive interest sessions, and a promotional video project managed by me, Implemented a mentorship program and acted as a mentor to 10 individual student employees, Created training modules on technological operations such as event sound and light mixing, client relationship management, and event conversions, Developed skills in project management, troubleshooting, schedule organization, and communication, Developed and produced staff job descriptions and procedural manuals, Liaison between [company name] and high-level local officials, Developed and executed Local Volunteers Enrichment Program, Developed agendas and led meetings between [company name] and other international NGOs, Developed agendas and led meetings between [company name] and other. Interact with public as a brand ambassador, Completed schedules and projections weekly. If it’s 10, you could say, “Executive Assistant to VP of HR, managing 10 HR staff”. Your resume is no place for vagueness, and writing “responsible” on your resume—as in, “I was responsible for xyz”—leaves it unclear exactly what role you played. Maintained store staff by recruiting, selecting, orienting, and training employees. On my resume, I don’t—but I presume you’re asking about YOUR resume—or “one’s” resume. Slashed the record for recovered items from potential thefts that was recognized regionally. Communicating. Nothing, if you're a proto-Michael-Scott. “If you want to show that you’re results-oriented and hard-working, share the numbers. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Plan, implemented and executed a timely seasonal visual floor-set move. The best managers are skilled communicators. Describe to employers how the company will benefit from hiring you. Not just because they can clearly give instructions to their staff, but because they can persuade and influence others. Jane Smith parlayed her B. S. Ed. Re-engineered quarterly reporting process. Get specific about the level of authority you had. Coach and support the branch managers to manage their teams, the custodian of best practice and drive consistency and standardisation across the regions in line with company policies and procedures. This included support for all [company name] brands (Frito-Lay, Quaker, Tropicana, Gatorade and Naked Juice), 2nd Shift Escalation point for all issues that impacted Making, Moving or Selling [company name] products. service and profitability goals. These perspectives will add depth to your resume. Scheduling (manager and crew schedule- weekly), All new training is administered to managers by me. Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. Always ranked highly on customer service and satisfaction reviews, with 80% of business coming from repeat customers. Supervise and manage the overall performance of staff in my department. Achieved. Franco recommends doing this in the experience section of your resume underneath your most recent job, the dates that you worked there, your title and the company name. Help employers understand the significance of your position by explaining exactly what you did and what... Focus on Results. Work closely with second and third tier support groups in order to maintain stable call center operations and application productivity for Single Family, Selling and Servicing, as well as Mortgage Loan Delivery applications. Fulfilled store standards on a daily basis. People Managers manage employees in an organization; this role involves hiring staff, developing job descriptions, offering career advice, monitoring employee performance, answering to employee inquiries regarding work, and getting resignations or firing employees when needed. Utilized strong interpersonal and communications skills to serve customers and hourly partners, Create events that generate public interest, Create weekly employee schedules to manage business needs, Actively recruit and fulfill new hire process for employees, Interviewing potential employees and administering job offers to new hires. Ensuring the customers receive fast, accurate, and friendly service. Arrange the priority. Team Managers have a supervisory role and make sure team members perform their tasks in a timely and organized manner. Strategically identify weaknesses and/or inconsistencies in processes and gather necessary information via proper reporting tools to correct and modify existing work flows to ensure up-to-date procedures and efficiency. My duties include opening and closing the store. Find out what is the best resume for you in our Ultimate Resume Format Guide. Prepares and delivers COMSEC documentation, reports and proposals. Conduct customer interaction call quality assurance monitoring in order to ensure complete and accurate information is being reported to customers as well as complete and accurate call interaction/ticket logging is performed by call center agents. However a carefully worded, but chatty statement can catch the eyes of someone who may be reviewing hundreds of formal resumes. In your team lead resume, make sure to include a list of references who can speak to not only your success but also your character. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that meets corporate, project/account, and individual development needs. scheduling system. You might say something like: Organized, methodical, and process-oriented recent graduate with experience managing projects, including a campus-wide election, from ideation to completion. Some titles don’t make it clear that they have management responsibility, so you need to add that to the description of the position. Start of these integrations ranged from 2011 to 2014, with 8 completing before year end 2014. Have experienced in developing and directing individuals as well as associate staff. Recruited and interviewed new employees. Coordinated evaluation process, cancellation schedule, launch of pilot courses with team from Europe & Asia. Instantly problem solved and controlled unusual circumstances. Create a budget to ensure funding needs are understood for integration if the target company is acquired. A resume is a marketing summary of your skills and experience. For more information on what it takes to be a People Manager, check out our complete People Manager Job Description. Utilize various reporting tools and support applications to evaluate Call center metrics on a daily, weekly, monthly and annual basis. * Maintain integrity and accuracy of company automated. Action words for managerial positions that show the ability to manage, supervise, and delegate are: organized, administered, coordinated, supervised, controlled, oversaw, managed, took charge of, maintained, handled, assigned, and dictated. Mentor and coach employees to assist in developing skills and capabilities to best meet their career desires and current or future business needs. Resume Tip 7. If you’re applying to any type of leadership position or if you have past leadership experience, you’ll probably have the word “manage” show up several times throughout your resume, CV, or cover letter. Assisted the Director in planning and quality control of all training and administration to ensure personnel were motivated, proficient in their required skills, as well as being imbued with the Corporate Values and Ethos. Based in Portland, OR, Jenny is the author of the Ridiculously Awesome Resume Kit and the Ridiculously Awesome Career Pivot Kit. A successful resume sample for People Manager mentions capabilities such as leadership, communication and interpersonal skills, basic HR knowledge, and computer operation. Though your resume is a space to showcase your skills and abilities, broad terms and phrases to explain your value can be ineffective. Managed all technical scopes (Infrastructure, Business Applications, Enterprise/SAP and Password) at the [company name] Support Center (PSC) for the 2nd Shift. Wading into an underperforming position as a program manager, Smith recruited staff and inspected and approved enough provider homes to reduce wait times from two years to two months and increase service utilization by 30 percent per quarter. Recruited quality future employees. Ensured 12 Standard Operating Procedures were established and implemented which resulted in the improvement of operations within the COMSEC team. Surpassed expectations by reforming the deteriorating store into multimillion dollar revenue. To have the best chance of getting jobs as a supervisor, you will need to have an outstanding resume. Developed department's first incentive performance plan which motivated staff and resulted in a 20% increase in productivity. Use SAS to leverage information from local data warehouse and datamarts. Choose people who you have mentored and people who have mentored you. Worked directly with all levels of upper management to implement effective strategic business goals. Successful resumes for this position make display of a degree in a related field and human resources management training. Reorganized department for more effective/efficient work flow. 1. Employers select resumes making display of a Bachelorâs Degree in an area such as human resources, sociology, or psychology. Managed over one hundred employees on a daily basis. Provided coaching for contractors and provided yearly objective setting/career coaching for direct reports (FTE's), Managed hours allocations, sales plans and payroll, In charge of Unit Sold Report, audits and inventory reports, Maintained and exceeded all merchandising and visual standards, Responsible for running the business and helping it maintain its spot as #1 outlet in the company, Responsible for tasking out and maintaining associate performance, Conducted interviews, recruited and hired associates, Responsible of maintaining and preventing store shrink, both employee and customer theft, Worked with the Regional Loss Prevention team in many investigations of internal shrink, Responsible for recruiting, hiring and training new employees, Created and executed recruitment game plans for management staff to follow, Responsible for managing hours with a given budget, Managed daily tasks that included discussing budget, hour and recruitment information with the district manager, Create weekly schedules for crew, in accordance to previous years transactions, Complete employee evaluations and recommendations for improvements, Monitor weekly and monthly labor goals through time punches and call offs, Ensure all crew trainers follow training procedures, Assists in the development of staff including recruiting, interviewing, leading orientations, and training, Communicates with customers and provides customer service in store and through store phone, Facilitates all aspects of running the business including managing sales floor, replenishing sales floor, opening and closing the store, creation of weekly schedule, budgeting hours, managerial conference calls, loss prevention, proper daily documentation, and ensuring all daily tasks are completed. Or, for another example, you could say during a hiring freeze and budget restrictions, you managed to increase productivity by 15%, saving an additional $20,000. Assisted L&OD partners in fulfilling needs of manager development through opening course offerings and consultation, Advertised on Yammer, internal bulletin board, quarterly announcements & with L&OD partners to raise participant count, Maintained & constantly improved course presentation on internal intranet & ebay's version of LMS. Trained new personnel with developing sales technique and maintaining visual standards. Ensures proper handing from receipt to destruction on COMSEC material to include STE, vIPer, KSV-21, KIK-20, KIK-30, CYZ-10 and all associated COMSEC equipment. These strategies will help you in your resume writing process. Track and record drive-thru targets to crew to meet targets. 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