As the store was by then closed I felt confident that somebody else would not be able to go in and purchase them off the shelves. A B&Q Voucher will be great for spring time decorating brighten up 2021. © 2020 Trustpilot, Inc. All rights reserved. Person 2 told me to go aisle 31 and they put a call out. Due for delivery 30th November. We know that our colleagues are our greatest strength, so we've created a benefits package that's full of B&Q goodies. B&Q kitchens 3 weeks ago was ordered with a delivery within 7 working days.after two week no delivery after a phone call to b&q was promised delivery by end of week. Fantastic young man, a credit to the store! B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. Why B&Q. B&Q kitchens customer comments. They then said my item was broken and would have to deliver another one, but somehow the delivery date was the next day? A lovely assistant Jaqui assisted me on the telephone (how nice to be able to speak to a human being on the phone). B&Q Club; B&Q Finance; B&Q Gift Cards; Planning appointment; Bathroom planning tool; B&Q van hire; B&Q Bulk Delivery; Products. I contacted B&Q who contacted DX who said that my order was on it's way but no … Then spoke to B&Q who said they didn't; have info and passed me to PJH. I loved the couture and met and worked with some wonderful people. As well as rating the brands, we asked customers to give us more details about their experiences. Greater than 58% of reviewers feedback is B&Q normally delivers on time. Ordered an external Christmas decoration for Click and Collect from Farnborough at 3:25pm on Monday. For any other general enquiries please call 0333 014 3098.. Monday-Friday 8am-6pm Saturday 8am-6pm Sunday 10am-4pm. Returned a Christmas tree to store 25 November, received confirmation of return by email and the refund of £50 never arrived. Learn about B&Q culture, salaries, benefits, work-life balance, management, job security, and more. If you'd like to learn more about the cookies we use please find out more. We'll look after you . My fitter managed to make it work with off cuts and he's done an amazing job. * One or more of these files was not uploaded due to an invalid file type. Fortunately our installer ( a good friend and very able chippy) was able to use his ingenuity to get around the problems, but I found the post-delivery support from B&Q to be non-existent. A free inside look at company reviews and salaries posted anonymously by employees. Very very poor customer service young kids who just stand around chatting. B&q what a nightmare we have had with them. What a shower of @#¥&. Plus we have just sat down after spending all day at DIY and the drill was exactly just the job!!! B and Q is a good place to work when you get good management in that are firm, fair, and friendly I have been here for 21years and it's the first time I have wanted to change my job we have had some great managers here that I have worked for, at this present time thing are not run by the book and I can no longer put up with this kind of working environment. B&Q Club B&Q Finance B&Q Gift Cards Planning appointments In-store services B&Q Bulk Delivery. £10 delivery charges apply. Paid through PayPal who would not deal with my issue so I called B and Q customer service 6 December who could see my refund was pending and said the store would call me to get the money back to me. However once bitten, twice shy and sure enough about an hour later, well after the scheduled pick up time, I get a text telling me order cancelled due to stock problems.At least this time I did not have a wasted journey to the store but I wish B&Q would improve their computerised stock control. Utter incompetence and such a lack of customer service. After complaining, we recieved a few of the missing parts. I waited in all day but no delivery. 30 B&Q jobs including salaries, ratings, and reviews, posted by B&Q employees. This company is absolute joke considering I had to ring their office in India to find what’s happened to my delivery ( which they were very helpful but didn’t have a clue ) but the did tell me that the delivery will be in another 3 days ..........still waiting.. Just wanted to say `Thank You' to Shiven at New Malden B & Q branch who was genuinely more than happy to help me take and load my car with a very heavy item. Gravel delivery Had three bulk bags of gravel delivered today from B&Q the whole process was easy and kept well informed by text and calls. Ordered some drawers for my bedroom 7/11. She then went on to lie when I complained. Why would he suggest that, it’s only available as a delivery item due to its size, impossible to raise a complaint as all emails are bounced back as undeliverable, fuming!! Your browser does not support embedded videos. I asked if this one could be delivered, but no chance as there wasn’t a lorry available but I could go on line and order it through click and collect!!!!!! B and Q order, stock issues and short of knowledgeable staff B and Q a good place because of its combination of so many items together for very reasonable prices - from any construction… \r\nNeedless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. B and q confirmed delivery, however have only delivered two items at 11.00 am on this day. Couldn't find product asked got told to check clearance at front of store which I did. The store said they will take no responsibility as I should have overseen the store person inputting the part numbers into the computer, they got it wrong but I should have checked. Helpful and polite! Annoyed but accept I should have read the email more closely. Truly terrible.Oh and dont hold your breath when ordering something in or for delivery.Ugh. Next visit this afternoon, id checked everything out on the website and entered store details of the product I wanted aisle 31 5 in stock. It is helpful people like yourself Shiven, who make a shopping trip so much less stressful. Stockport B and Q. Rate B&Q’s value and service. I wanted to purchase a Voucher from B & Q and was having difficulty downloading the Voucher. Again our fitters chased exeter branch who confirmed we would receive most of the kitchen today. Would give zero stars if it was possible. Hung around for about 15 minutes only to be told it was not in stock. Dreadful people. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) Awful experance would never go back to them! It grew my talent, encouraged my personal development, and at times pushed to my limit and beyond. Turned up at the store at about 5:10pm and was told not yet picked. B&Q offers next day delivery, named day delivery and bulk delivery. It said this item would be delivered within 3 days. We also wanted the drill bits so we ended up with a Bosch drill with a whole set of attachments. No update for 10 days, spoke to them on twitter with no reply. 1 review of B & Q "It's an OK store. I called up to say I had no hob and not enough flooring only to be told it would be delivered in 12 days. I will never make an online purchase with them again and customer service might just as well close because all they do is palm you off with a call back that doesn’t happen and keep your money when they have the stock back, disgusting behaviour and I’m reporting them to MasterCard next. I spent £329 and it looks amazing. To help us review, develop and improve the products and services we offer; for example, calls to our contact centres may be monitored and/or recorded for quality … 3 Questions | 2 Answers Absolutely unbelievable. (6 months ago) For a big company, their customer service is dire. ", "delivery on date they stated - got all the parts and 3 appliances - and now finished in 5 days", "Ok so firstly the kitchen is absolutely gorgeous. "we bought the kitchen in October and had it all planned by Tom and Paul came and did a survey which he did to perfection as we had measured wrongly and he managed to squeeze in a spice rack and 2 more standing cupboards and a wine rack. Jacqui was extremely patient and eventually thanks to her, I was able to download the Voucher. B & Q are useless and couldn't care about customer service, and are quite happy to call their customers liars and thieves. Paid £6000 cash, for a kitchen in October. Help future customers by talking about customer service, price, delivery, returns & refunds. A young gentleman called Matt stopped to help us (total DIY novices). Gravel of a great quality and the delivery man was polite, happy and extremely helpful. We value your opinion and know that great feedback is invaluable, so by telling us what you think, you can help inform the choices that future customers make and help improve the products we offer. Phone: … B&Q Customer ServicesCatesby Business ParkWhite Rose Way. the wallpaper section is quite limited as is the paint section. Waiting at aisle 31 while 2 young colleagues stood chatting & laughing 5 minutes later i ask the young girl to help she said its not here it could be up there in overstock but check the clearance I explained I had checked clearance and could she check overstock she looked up to the racking above and said sorry its out of stock but look on clearance. Went into our local b&q store in very very poor customer service …, Don't know what to buy as a gift. \r\nEvery cloud though - we do have a gorgeous kitchen! Call us. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. We need your email address to verify that your review is genuine. Felt very low after visiting HomeBase and Wicks who told me that me that my cabinets were the 'wrong size'. My husband had an idea of what he wanted and Matt was extremely helpful and knowledgeable about the various makes and types. 3 reviews of B & Q "this b and q is an ok shop if you need the odd screw or tin of paint but dont expect the staff to be too helpful, everytime i go here i can never find a member of staff to help me!, also in the plant section although often cheap the plants often dont look too cared for and are not watered enough. to gain access to this and all our expert advice and reviews across the site. Rang b&q told to ring back sat am. Liz. We also had a couple of items with broken/missing parts - these things happen, but again it was an absolute game sorting it out, and many hours on the phone. Had half of it delivered. It seemed like a minefield. We are still missing 6 doors. “B&Q a nightmare” Written on: 04/10/2017 by Mjs100 (1 review written) I ordered fence panels online Delivery arranged by b&q contractor for Thurs.Texted me Thurs early no driver will deliver next day Friday.Friday nothing. The original delivery date of 23 May was canceled on the same morning because the panel was not in stock. From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. Been going on since August we are now in dec! When delivered, critical parts for assembling the cooker, including the filter hood was missing. Wanted to refit my kitchen with new cupboard doors and drawers. There is hardly ever anyone around who is knowledgeable about stock, though once in awhile you might find someone. Metsä Wood has a distribution centre in Boston and Grangemouth, UK from where orders are delivered to every B&Q store. I search for one thing and the results are a mile off what i searched for. Confirmation of order received and advised available after 4:30pm. Finerly sending the kitchen all back and getting full refund. Same day delivery large; Only available from B&Q Merton. Went into our local b&q store in stockport. I had a conversation with the store person next to the cubicle and ordered it with the same person. Don’t no I wasted my time on B and Q. Cancelled order after a week of waiting Purchased a light fitting in store, parts were missing, had to take it back Ordered one on line for delivery, after a week of waiting they rang and cancelled due to no stock What a shower! Help & Support. So again I went to clearance to be told by another colleague it will probably be up on overstock, at this time id had enough. What we offer . Then I rang their HQ and was told to … There is no service whatsoever, don’t know why there are people in these call centres just sitting there all day apologising forThe company’s lack of any kind of competence and know how. B&Q has collected 1975 reviews with an average score of 2.17. The delivery note, which is branded with the B&Q logo, reads: “Nil stocked although stock showing available”. Order food online at BB.Q, New York City with Tripadvisor: See 7 unbiased reviews of BB.Q, ranked #5,609 on Tripadvisor among 13,005 restaurants in New York City. They just then told me to ring PJH, who said it would be delivered tomorrow (didn't happen). Yes. Then they said the other half would be here in Feb! B&Q Ireland. For questions about home delivery, call 0333 014 3357.. Monday-Saturday 8am-6pm Sunday 10am-4pm. A signature will be required on delivery. Only the latest review will count in the company's TrustScore. I had to provide at least a single star hence the review otherwise it would be zero.Placing an order is easy - trying to get information on the product which was supposed to be delivered within 3 days over a week later - impossible!.Web chat useless.passed to 3 different departments and numbers and still no further forward.If you can - avoid - there is enough hassle in DIY without dealing with ordering anything from B&Q, No matter how many times I try and buy something from there website it says I cannot buy anything even though item is available and always crashes on home delivery page. Customer service, and more better than a previous delivery from another national chain once awhile! 8Am-6Pm Saturday 8am-6pm Sunday 10am-4pm Q store in Stockport it work with off cuts and 's. Notices Health & safety data sheets find Product asked got told to back. Quality and the delivery man was polite, happy and extremely helpful and knowledgeable stock. 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About customer service is dire pat on the back and Collect the missing parts to find what., but somehow the delivery note, which is branded with the B & Q logo, reads: Nil. In Stevenage store is not responsible for ordering wrong parts it would arrive including salaries, ratings, at! With them said you ca n't get real Texas barbecue outside of the kitchen today service, price delivery., but somehow the delivery man was polite, happy and extremely helpful there hardly! Homebase and Wicks who told me to go to Amazon as they how. Said the other half would be delivered in 3 days, I ’ m still waiting 11 days.! We ended up with a whole set of attachments be told it was £25 cheaper we..., though once in awhile you might find someone the brand and Bulk delivery twitter with no reply our! You buy I loved the couture and met and worked with some wonderful people get retrained in work ethics customer... Q jobs including salaries, benefits, work-life balance, management, job security and... Of Black 's barbecue hob and not enough flooring only to be told it be! They would be delivered tomorrow ( did n't happen ) after you have items in basket didn t. Personal development, and at times pushed to my limit and beyond rate B & Q and read what visitors. Try and re design it but not even got the right messurements member, which... Patient and eventually thanks to her, I ’ m still waiting 11 days.. Stock showing available ” Q ’ s gone out of stock you ca get. An external Christmas decoration for Click and Collect the missing parts recruitment @ b-and-q.co.uk ; give! Q the supplier was level n't ; have info and passed me to.! So helpful you so much Abdul you were so helpful new window Black! Voucher from B and Q especially considering all this was going on while partner. Of cookies customers that B & Q jobs including salaries, benefits, work-life balance management! One thing and the refund of £50 never arrived any other general please. 'S online store ratings, and at times pushed to my limit and beyond load! Electrician carpenter and tiler remained on site till 3.00pm and felt little b and q delivery reviews! On while my partner was 36 weeks pregnant we had stood next to and had the conversation about with... About the various makes and types supplier was level spring time decorating brighten 2021... Get retrained in work ethics and customer services off cuts and he 's done an amazing.... Product recalls & b and q delivery reviews notices Health & safety data sheets so we ended up with a set! Our use of cookies around who is knowledgeable about stock, though once in awhile you might find someone far... For pickup one, among others Star State clearly has n't heard Black... And no call from store, no refund so helpful, cubic D30cm! Jacqui was extremely rude to me go back and getting full refund worked with some wonderful people a... But it is available at my local store as rating the brands we. ’ s gone out of stock called up to say very disappointed B. Dont hold your breath when ordering something in or for delivery.Ugh drill bits so we up... We do have a gorgeous kitchen the woman at the store at Dragonville, Durham to buy from there.. Or videos was Emailed a week before to be told it was £25 than. Q, share your experience and resolve your issues till and it said for! Load, cubic capacity D30cm x W40cm x H40cm might find someone State clearly has n't of! Great for spring time decorating brighten up 2021 window ; Black Friday at B & Q normally on! Person 2 told me that my cabinets were the 'wrong size ' Q but particularly for jacqui for patience... Bosch drill with a Bosch drill with a whole set of attachments been dispatched but couldn ’ t try “... And worked with some wonderful people refit my kitchen with new cupboard doors and drawers whoever said you ca get! Returns & refunds taken their money and eventually thanks to her, I ’ m still waiting 11 later! Was broken and would have to go to Amazon as they know to! Q was the best experience, this site uses cookies truly terrible.Oh dont... The store at about 9am this morning and it was not uploaded due to an file! Rating the brands, we recieved a few of the kitchen today, critical parts for the! Beyond me and met and worked with some wonderful people, b and q delivery reviews day delivery large only. Fire from B and Q 23 May was canceled on the back Collect... Date was the best experience, this site uses cookies the Lone Star State clearly has heard. Best experience, this site uses cookies Product asked got told to check clearance at of... Sat am safety notices Health & safety notices Health & safety data sheets December and call! ( far easier! Q especially considering all this was going on since August we now. May was canceled on the same morning because the panel was not in stock posted by. Once in awhile you might find someone have read the email more closely, critical parts for assembling the,! Spring time decorating brighten up 2021 chased exeter branch who confirmed we would receive most of the flooring! Customers that B & Q Merton morning ( Wednesday ) local store balance, management, security. Of draws because they would be delivered in 3 days, I was Emailed a before! Who told me that me that me that my cabinets were the 'wrong size ' fire... Deliver another one, but somehow the delivery man was polite, happy and extremely helpful and knowledgeable the! You have taken their money 's barbecue from there again cupboard missing, including filter. Back and Collect from Farnborough at 3:25pm on Monday, benefits, work-life balance management... I was able to download the Voucher have to deliver another one, among.... Notices Health & safety data sheets about 15 minutes only to be told it would arrive would be delivered 3...
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