This is how you make a job-winning hotel manager resume. Pro Tip: See to it that the skills you choose are adequate for the position. Maintained hotel property and executing property improvements. Met and exceeded guest satisfaction and loyalty. Ensure the property is well maintained and that all mechanical equipment is in good working order. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. To open your hotel manager resume in the most effective way, add numbers that prove what you’re really capable of. Demonstrated visible operational leadership and management to the hotel staff. Responsible for all hotel operations including budgeting, customer service scores, and hiring. Check them out now! Responsible for managing the financial viability of the hotel,and ensuring the hotel meets all financial obligations. Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Your skills are what your employer needs. Arranging and maintaining seasonal and special facilities for customer. P & L management achieved profitability through revenue growth and cost control. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. Leave out the information that’s not immediately relevant to the job. The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. This Hotel Manager job candidate sought a job outside of current company, within the field of hospitality, for a higher paying position. Started as a Front Office Manager in 2003 and then promoted to Ass. Create a cover letter in 5 minutes. Improved hotel rating on Tripadvisor from 3.5 to 4.7 within a single year. How to nail them when job-hunting? Work closely with sales team and the General manager to determine appropriate sales strategies in all maret segements towards maximizing the hotel revenues, also responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities. Slashed the number of customer complaints by 50% through ensuring that staff followed customer service guidelines. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.He / She should be an ambassador for the brand and your hotel. Put them in a key achievements subsection. Oversaw the overall operation of this 354 room hotel. Periodically inventoried supplies and equipment. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget. Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Assist the General Manager in the daily operations of a 143 room hotel. See our sample Hotel Manager Cover Letter. Your job description and resume profile are great places, too. We’d love to hear from you, leave your comment below! Selected to serve on the (Leadership Committee) with the focus on devising ways to improve Cost reduction initiatives. Now select up to 10 of your strongest skills and put them in a key skills section. You can sprinkle your entire resume with relevant skills. Helped conceptualize a new restaurant and bar as our primary restaurant. Drove significant improvement on guest service scores. 3. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Check out real resumes from actual people. Manage operation for 9 Front Desk representatives, 7 Housekeeping. Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control, Planned accommodations, banquet themes and other hotel services, Promoted customer service to guests and potential customers, Ensured that every department is aware of yearly targets and operational goals, Monitored hiring and recruitment of new staff and administration personnel. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. It’s actually very simple. The field of hotel management includes many areas of specialization, including guest services, housekeeping, sales, human resources, and general hotel management. Learn how to make a cover letter that gets interviews. Actionable phone interview tips: how to prepare, what to expect, how to perform well. Sample Hotel Manager Resume 3. Implemented standard of the week for our restaurant team in February 2015. If you want to get a great prospect for a hotel manager job, you need to make a strong showing in your resume. Maintained inventory levels and purchases within budget criteria. Hotel Manager Resume Example Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. Participated in budget meetings for 2009 and 2010. You will coordinate the daily functions throughout the facility. Start building your resume here. In this position, you will manage day-to-day operations for each department, including food and beverage, event planning, maintenance, housekeeping, front desk, accounting and human resources. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Check. Promote 100% guest satisfaction throughout the property. General Job description: Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. To open your hotel manager resume in the most effective way, add numbers that prove what you’re really capable of. Hotel General Manager. Supervise nightly audit; Review reports daily and make corrections as needed. See our sample Hotel Manager Cover Letter. So, tailor your resume to the job description and make your competition look like they only managed their own condo: Pro Tip: If you’re having problems quantifying your experience, pick out up to 3 things you’re proud of and you can easily quantify. A boutique hotel consisting of 70 Guest rooms, 1 Banquet Hall, and 20 staff members including Front Desks & Housekeepers. Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree. All Rights Reserved. The sample hotel manager resume will help you to build your own resume for applying to the job of hotel manager. Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Increased revenues by 1 percent while total departmental profits increased by 7 percent. With the tips below, you’ll learn how to write an application letter in a snap: Make sure your cover letter word count is within acceptable limits. Manage labor standards and property level expenses to achieve maximum flow. Also, read on to How to Become a Hotel Manager. Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. Implement stringent food cost controls. Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. Demonstrates promotes a 100% commitment to providing the best experience for guests. Create the Perfect Hotel Sales Manager Job Description for a Resume . Try to put numbers in as many bullet points as you can. Looking for cover letter ideas? Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. First off, you need to learn how to write a profile in your resume. See perfect resume samples that get jobs. 20+ hotel manager resume samples to customize for your own use. Communicated with existing and perspective clients to establish a strong professional relationship. Here’s the thing: Get the job you want. Reread the job ad to see what skills the employer requires most. Read original data insights to boost your reporting. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Received a high level of accreditation on Trip Advisor. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, vendor relations, profit and loss management and guest services operations. For applying to the General manager duties and responsibilities in creating the annual budgets forecasting! 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